Helpful information on our range of services

Here’s a round up of some of the common questions our customers have regarding the services we offer. If you can’t find the information you need in the points below, feel to contact us and we’ll personally address your query.

The costs incurred by your business and customers will vary based on where the calls are made from, the type of device used to make the call (landline or mobile phone), and where they are answered.

1300 numbers are portable so the number on which your calls are answered (your Answer Points) can be changed at any time. If your goal is to expand your business by targeting a wider geographic area, you should get a 1300 number that gives you the right of use in all areas you choose to do business.

Oxygen does not provide a 1300 Smartnumber leasing option. Our expertise lies in helping businesses acquire their preferred normal issue 1300 number if it’s available. We also guarantee that you will have full control over the use and marketing of the number. You should be aware that leasing a Smartnumber may come with strings attached, including where you can market your number. When you acquire a normal issue 1300 number through Oxygen, you retain the right to promote your number wherever you choose, as long as your account is up-to-date and connected to an Answer Point.

All 1300 numbers remain the property of the Australian government. Instead of ‘ownership’, you gain access to the ‘right’ to use your 1300 number in a specific area or region. As an Oxygen customer, you retain the right to use your number wherever you choose as long as you maintain payments on your account and keep your 1300 number attached to an Answer Point. You can even transfer your number to another carrier if you wish.

At any one time, there are approximately four thousand 1300 numbers in the ACMA (Australian Communications and Media Authority) database. This includes numbers that were cancelled in the past and new-release numbers.

The main difference between a 1300 number and 1800 number is the cost to call from a fixed landline.

  • 1300 numbers are known as ‘local call’ numbers and can be dialled from any fixed landline for the cost of a local call. Callers and the business share the cost of the call.
  • 1800 numbers, also known as ‘free call’ or ‘toll free’ numbers and can be dialled from any fixed landline at no cost.

Imagine you have ten different business phone numbers. How many of those lines would you ever be using at the one time? Maybe three, maybe five… but it’s very unlikely that all ten would be engaged at the same time.


SIP trunking let’s you keep those ten extensions and only pay the line rental when you’re using them.

SIP trunking is an enterprise-grade system which makes sure you’re only paying for the phone lines you’re actually using at any given time, eliminating rental costs for unused copper lines.

The great thing about a hosted PBX business phone system is that you can up and move and simply take the system with you – just plug in your handsets at your new location and you’ll be ready to go.

With a cloud PBX system, you’re not limited by lines, but by your internet connection and how many phones it can cope with – normally between four and 20.


There are many factors which play a part in determining how many phones can be used together, and they depend on your current and future requirements.

We currently support the following handsets: [please insert]

A cloud or hosted PBX is a business phone system, delivered as a hosted service. Unlike conventional business telephone equipment, which is connected to analogue or digital lines, cloud PBX doesn’t require you to buy any hardware. We operate and maintain the system for you, so you can focus on your core business priorities.

A fixed point wireless service is beneficial for businesses who might have issues connecting to the internet through fibre services or ADSL. These issues are usually location-based – your business might be in a rural area where wired connections aren’t available, there might be no connections left at your local exchange, no services available to your new development, or the speed of services might be limited to ADSL.

A fixed point wireless system uses radio signals rather than cables to connect to service providers.

Because all the lines are contained in a single interface, ethernet broadband is much more reliable than traditional ADSL broadband. If there is a problem with one access line, the other lines will remain operational and you won’t lose connection. This also means you’ll have faster upload and download speeds. It is the preferred service for customers using cloud-based services.

Ethernet broadband is an internet access technology that works faster than an ADSL connection, without the costs of a fibre broadband connection.


It’s also known as Ethernet over copper, because it traditionally uses multiple copper lines in a single interface, though it can also be delivered via fibre or wireless.

For services like reboots, level 1 diagnostic problems and hard drive replacements, we have around-the-clock remote support.

Our systems administrators are on call during regular business hours, and can help with problems with a range of databases and operating systems.

You shouldn’t expect any network-related downtime – our infrastructure is set up to be fully redundant.

Our facilities are designed to meet the most stringent industry standards for environment and risk management performance. We have around-the-clock security personnel, video surveillance and a swipe-card entry system, all designed to minimise the risk to your hardware.

We offer co-location to small businesses, service providers, etc. around the country.

The main benefit of co-location is security. In your offices, the risk of fire, theft or vandalism is much greater. Our secure data centre is equipped with locked cages and cabinets, regulated power and security.

Co-location also comes with a dedicated internet connection and support.

Co-location is a service that gives you a secure place to physically house your business’ hardware and equipment. Our three two-tier redundant data centres are located in the Sydney CBD.

If your landline phone service has been activated but you’re waiting for your broadband service to be activated, we can provide you with free dialup access.

Yes, but we’ll still need to check your eligibility. If your current hardware, like your modem, is locked to your current service provider, you’ll need to purchase new hardware.

We can conduct a service qualification to check your eligibility.

Oxygen Networks supports most ADSL & ADSL2/2+ hardware currently sold in Australia.

Our ADSL connections are provided by Australia’s leading carriers, and fed directly into our core network.

ADSL is a high-speed Internet access technology that works over existing copper cable networks. It isn’t shared between a neighbourhood (like cable), so it won’t lose speed when large amounts of data are put through.

Offsite backups are an invaluable way to back up your data. Backup files are encrypted before they even leave your business premises, and securely transmitted to one of our servers where they are stored in that original encrypted format.

It doesn’t have to be. Migration depends on the planning that goes into the transition, the types of applications you want to move, and the technology you already have in place. We can work with you to ensure a smooth transition.


A public cloud uses servers shared with other customers, which means it’s a more economical solution.


A private cloud is made up of dedicated servers used only by you, offering you the highest levels of security at a premium.


Our cloud stores data on servers in Australia, which are managed and monitored 24/7 by us.

The cloud model is being adopted by all sizes and types of businesses in a range of industries.

Cloud computing is a flexible computing model covering everything from applications to data centres. It uses the internet to deliver hardware and software services, instead of keeping them onsite. With cloud computing, you rent (rather than buy) your IT infrastructure, paying monthly charges for the services you use.


It works on an ‘on-demand’ basis – if your site has a sudden surge in traffic, you can add more servers to cope with the demand. And when traffic isn’t as high, you can scale back, so you only pay for what you use.